Q: What areas do you deliver to? How much does it cost?
A: Currently, we only offer local delivery to the Los Angeles area. Below are the specific delivery areas: Santa Monica, Venice, Marina Del Rey, Playa del Rey, El Segundo, Hollywood, West Hollywood, Mid-City, Studio City and Downtown LA. We may be able to accommodate delivery if you are outside of the previously mentioned areas depending on the location. All delivery fees are contingent upon mileage.
Q: Can I request a specific delivery time?
A: We deliver between 10am-3pm, Monday-Saturday. You may request a delivery time range, but we cannot guarantee an exact time. We will confirm via email an approximate time the day of delivery.
Q: Can I ship an order and how much is it?
A: Yes. We ship to the contiguous 48 United States via UPS with 2-day and Overnight service. If you live within Southern California, we can ship Ground. At this time, we do not have flat shipping rates. For an estimate, simply send an email to firstname.lastname@example.org with the items you’d like to order, the destination and preferred delivery service.
Q: What items do you ship?
A: Currently, we can ship all of our items except for our pop tarts. While we do ship cupcakes, we only ship them in cupcake jars. There is different pricing and minimums to order cupcake jars. Please send inquiries to email@example.com.
Q: How soon in advance do I need to place an order?
A: We ask that orders for local delivery be placed at least 3 days prior to your desired delivery date. For orders that require shipping, your package will be shipped within 3 business days of receipt of payment (Mon-Fri). If you are ordering specialty items that aren’t listed on our menu or larger quantities, please allow extra time.
Q: How do I place an order? When will it be processed?
A: We are currently working on making an order form available. For the time being, please send an email to firstname.lastname@example.org containing the items that you’d like to order, while adhering to the minimum order requirements listed on our menu page. Your order will be processed within 24 hours and you will receive a Square invoice. Once we have received payment, you will receive an order confirmation and your order will be completed and shipped within 3 business days. Given our usual timeline, an order for Friday delivery would need to be placed by Monday afternoon.
Q: How do I cancel an order?
A: You may cancel an order with 48 hours notice prior to the scheduled pick-up/delivery time or shipping date via email for CREDIT towards a future order. If an order is canceled with less than 48 hours notice, 50% of the cost of your order will be deducted from any credit received.
Q: How are payments processed?
A: All payments are processed securely via Square.
Q: Do you cater events?
A: Yes, we’d love to work with you on ideas for your next special event! We can create individual treat boxes, goodie bags, party favors for guests or create themed desserts.